Return Policy

At O Bag, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be perfectly satisfied with your purchase. If you are not completely happy with your bag, we are here to help.

1. Return Window

You have 30 days from the date of receiving your item to request a return. After this period, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unwashed, unused, and with all original tags attached.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase (order number).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at customerservice@o-bag.com with your order number and the reason for the return.

  2. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) and the specific return warehouse address.

  3. Securely pack the item and send it to the provided address. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Note: Please do not send your purchase back to the manufacturer or the corporate office address without prior authorization.

4. Return Shipping Costs

  • Defective or Wrong Items: If the return is due to our error (you received a defective, damaged, or incorrect item), O Bag will cover the return shipping costs.

  • Personal Reasons: If the return is due to personal preference (e.g., you changed your mind, or don't like the color), the customer will be responsible for paying the return shipping fees. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please email us at customerservice@o-bag.com.

7. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.